Service


The Repair Process

STEP 1: The vehicle is inspected and relevant data is entered into the computer. This data is compiled into an estimate that determines the cost of repairs. However, often there is hidden damage that cannot be seen until after the vehicle is disassembled.
STEP 2: Once completed, the insurance company will review the estimate. There may be some negotiations on the price and procedures required to repair the vehicle. The insurance company will determine if the vehicle is even repairable. Once this process is completed the actual repair process begins.
STEP 3: In the disassembly process hidden damage is often found and inner structure repairs are determined. Many times this will require scheduling insurance re-inspection and ordering additional parts.
STEP 4: The required parts are ordered. If a part needs to be special ordered, the order will be placed as soon as possible. Although many parts may arrive very quickly, the repair process can not begin until the shop receives all of the structural parts.
STEP 5: The unitized body is returned back to the factory specification. A sophisticated measuring system is used to monitor all phases of the process. A computer based measurement system is used to analyze the frame of your vehicle. This system assures an accurate repair.
STEP 6: Now the exterior panels are replaced and any metal finishing is completed that may be required. The vehicle begins to come back to life as sheet metal is installed and aligned. From here the vehicle will go to the paint preparations department.
STEP 7: Paint preparation is a critical step in the refinishing process of every vehicle. All panels are primed and sealed to assure good adhesion when the final top color and clear coats of paint are applied.
STEP 8: Final moldings and detail pieces are put back on the vehicle. All the vehicle’s systems are checked during this process.
STEP 9: During the repair process the vehicle accumulates dust form the repairs. It will be cleaned and road tested to ensure that everything is working properly. A final inspection will assure that the vehicle is restored to its pre-accident condition.
STEP 10: When you arrive to pick up your vehicle, the bill will be explained, and the final paperwork is completed. You drive away in your vehicle that has been restored to its pre-accident condition.

Contact Charlie Obaugh Auto Group

540-885-8893
800-397-3945
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Address:
Staunton: Charlie Obaugh Buick, GMC, Kia and Mazda
410 Lee Jackson Highway.
Staunton, Virginia 24401
 
 

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